{
  "version": 1,
  "document": "agentisend/sla",
  "description": "Generated from docs/SLA.md — the published document is the commitment, and this file cannot state a different number from it.",
  "uptime_percent": 99.9,
  "measured_by": "GET /status",
  "maintenance_notice_hours": 48,
  "credits": [
    {
      "below_uptime_percent": 99.9,
      "credit_percent_of_monthly_fee": 10,
      "applies_to_tier": "scale",
      "claim_required": true
    },
    {
      "below_uptime_percent": 99.5,
      "credit_percent_of_monthly_fee": 25,
      "applies_to_tier": "scale",
      "claim_required": true
    },
    {
      "below_uptime_percent": 99,
      "credit_percent_of_monthly_fee": 50,
      "applies_to_tier": "scale",
      "claim_required": true
    }
  ],
  "support_first_response_hours": 4,
  "appeal_first_response_hours": 4,
  "source": "https://agentisend.com/docs/guides/trust-and-enforcement"
}