Skip to content

Legal · Published 2026-09-04 · Updated 2026-09-30 · AgentiSend

Acceptable use

What you may send through AgentiSend, what you may not, and the one rule that has no exception.

Draft — not yet reviewed by counsel.

This document says what the product actually does, written by the people who built it. It is published in this state because a product with no published policy is worse than one with a policy that admits what it is. A lawyer has not reviewed this version yet; we will email account owners when the reviewed version replaces it.

last reviewed 2026-09-30

The one rule with no exception

No cold outreach. Every recipient must have asked to hear from you: signed up, bought something, opened a ticket, or otherwise given you their address for this purpose. A purchased list, a scraped list, an enriched list, and a list "we have a legitimate interest in" are all the same thing here, and all of them are refused.

This is not a policy we intend to relax. The product has no list-building, no lead sourcing, and no sequence-to-strangers feature, and it will not grow one.

Also refused

  • Phishing, credential harvesting, and anything impersonating a person or an organisation you are not.
  • Malware, or links to it.
  • Sending from a domain you do not control. Domain verification exists to make this checkable rather than a promise.
  • Evading a suppression: re-adding, re-importing, or sending from a second account to an address that unsubscribed, bounced hard or complained on your account.
  • Content that is illegal where it is sent from or where it lands.

What we ask of every sender

  • One-click unsubscribe on anything a person could reasonably want to stop (RFC 8058 headers; we generate them from the topic).
  • Honest headers. The From should be a mailbox that a reply reaches.
  • Keep your list clean. The thresholds we act on are published at /policy/enforcement; a bounce rate over 2% is a list problem, not a delivery problem.

Agents

An agent sending under your key is you. The controls exist because "the model did it" is not a defence anyone accepts: give each agent its own key, give that key a budget, and have agents ask with request_approval before any send you would not want unattended. Approval rules you define yourself are not available yet.

Reporting abuse

hello@agentisend.com with "Abuse" in the subject. Include the full message with headers if you have it. We answer every report, and a report about our own customer gets the same treatment as one about a stranger.