Legal · Published 2026-09-04 · Updated 2026-09-30 · AgentiSend
Terms of service
The agreement between you and AgentiSend: what we provide, what you agree to, and how either side ends it.
Draft — not yet reviewed by counsel.
This document says what the product actually does, written by the people who built it. It is published in this state because a product with no published policy is worse than one with a policy that admits what it is. A lawyer has not reviewed this version yet; we will email account owners when the reviewed version replaces it.
last reviewed 2026-09-30
The service
AgentiSend accepts email you or your agents submit and attempts to deliver it, records what happens, and gives you controls over the sending — budgets, approvals, and a kill switch. We commit to accepting your requests, showing you the events, and delivering your webhooks. We do not and cannot commit that a given recipient's mail server will accept a given message; nobody can.
Your account
You are responsible for what is sent under your API keys, including by agents you gave a key to. Keys are secrets: rotate a leaked one immediately (POST /api-keys/{id}/rotate), and we will revoke a key we find published.
You must have permission to email the people you email. What that means in practice is on /aup, which is part of this agreement.
What we may do
We may throttle, pause or suspend sending under the published enforcement policy at /policy/enforcement. Every step names the metric, its value, and the threshold crossed, and every step can be appealed to a human — POST /trust/appeal, answered within 24 to 72 hours of filing. Filing one opens a support ticket you can follow in the console under Support.
We may change these terms. Material changes are announced at least 30 days ahead by email to the account owner, and continuing to send after that is acceptance.
Payment
Prices are published at /pricing.json. At a plan limit we pause sending and tell you; we do not automatically charge you for overage you did not ask for.
Ending it
You may close your account at any time (DELETE /account). We may end an account for a material breach of /aup after telling you what the breach was, except where the breach is ongoing harm to third parties, in which case we stop the sending first and tell you immediately after.
On termination, we refund unused prepaid balance. Your keys stop working at once. Message data keeps ageing out on your plan's window regardless of whether the account is open or closed; the rest of the account is removed once you ask us to at hello@agentisend.com, until that removal runs on its own schedule — see /policy/retention for the current state of that and what it covers.
Liability
We are liable for what the service commits to and fails at. The service credits in /sla.json are the remedy for downtime. We are not liable for lost profit, or for a recipient mail server's decision about your mail.
Governing law
Not set in this draft. The reviewed version will set it, and we will email account owners when that version replaces this one.