Question 1

What stops an agent from sending 10,000 emails by mistake?

Accepted Answer

Every sender you set up has a daily limit and a speed limit. We check it as each email goes out, so even a bot firing thousands of requests at once cannot slip past the number you set. When it hits the limit, sending stops and the bot is told exactly how to ask for more. For anything you have marked as risky — a bulk send, say — a person has to approve it first.

Question 2

Do you suspend accounts without warning?

Accepted Answer

No. It always goes in the same published order: we warn you, then we slow you down, then we pause you — and every step comes with the evidence behind it, by email. Nothing switches back on by itself either; you decide when. The full policy is linked in the footer.

Question 3

Can I use AgentiSend for cold email?

Accepted Answer

No. AgentiSend is for email people are expecting from you — receipts, alerts, resets, invoices. Sending to strangers who never asked breaks our rules and gets accounts paused, and we deliberately do not build the features that would make it easier.

Question 4

What happens if a bot hits its limit halfway through a send?

Accepted Answer

Sending stops cleanly. Nothing goes out half-finished — each email is either accepted or refused, never something in between. The refusal tells your software how many it has sent, what the limit was, and how to carry on once the limit resets or you raise it.

Question 5

What if one address in a big send is wrong?

Accepted Answer

One at a time. If you send to 500 people and one address is malformed, the other 499 go out and that one comes back with the reason. You never lose a whole batch to a single bad address.

Question 6

Where in the world is my email handled?

Accepted Answer

You pick the part of the world your email is handled in, per domain, when you set it up — we never quietly choose for you.

Question 7

How long do you keep a record of what I sent?

Accepted Answer

Starter keeps 30 days, Pro 90, Scale 180. Searchable from your account. Export before the window ends. We do not currently sell a longer add-on.

Question 8

How hard is it to move over from Resend?

Accepted Answer

There is a written guide, not a wizard: it covers re-checking your domains, bringing across do-not-send lists, and where our API matches theirs. Most apps need only small changes. Where we are stricter, we warn rather than break. Plan for an afternoon, not a project. The guide is at /docs/guides/migrating-from-resend.

Question 9

Where does my data live?

Accepted Answer

You pick US or EU per sending domain when you add it. Account data and message history live with the product in one place; they are not copied to a second site for failover.

Question 10

Is there an SLA and a status page?

Accepted Answer

Yes — a public status page, with uptime figures measured once a minute by the same probe that writes the status history. Written uptime guarantees and service credits come with the Scale plan.

Questions and answers

Questions people ask before they switch

Questions and answers

Questions people ask before they switch

What stops an agent from sending 10,000 emails by mistake?+

Do you suspend accounts without warning?+

Can I use AgentiSend for cold email?+

What happens if a bot hits its limit halfway through a send?+

What if one address in a big send is wrong?+

Where in the world is my email handled?+

How long do you keep a record of what I sent?+

How hard is it to move over from Resend?+

Where does my data live?+

Is there an SLA and a status page?+