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GET /support/config

Topics, hours, attachment limits and any current support notice, for opening a support request.

Request

The same call in curl, Node and Python. A path id in the sample is a placeholder.

curl

curl -sS -X GET https://api.agentisend.com/support/config \
  -H "Authorization: Bearer $AGENTISEND_API_KEY"

Node

import { AgentiSend } from 'agentisend';

const client = new AgentiSend(process.env.AGENTISEND_API_KEY);
const result = await client.request({
  method: 'GET',
  path: '/support/config',
});

Python

import json, os, urllib.request

url = 'https://api.agentisend.com/support/config'
headers = {'Authorization': 'Bearer ' + os.environ['AGENTISEND_API_KEY']}
request = urllib.request.Request(url, headers=headers, method='GET')
print(urllib.request.urlopen(request).read().decode())

Tag: support. Generated from openapi.json; the anchor get-support-config is the id the console's error fix links point at.

Parameters

This operation takes no parameters.

Responses

  • 200 — Success
  • 401 — No usable credential was sent. Codes: agent_signup_code_rejected, missing_api_key, session_required, mfa_required, appsumo_signature_invalid.
  • 429 — A rate, quota or ramp ceiling was reached. Codes: onboarding_daily_cap_reached, trust_throttled, invite_limit_reached, rate_ceiling_exceeded, daily_quota_exceeded, monthly_quota_exceeded, rate_limit_exceeded, support_rate_limited, appsumo_lookup_limited.
  • 500 — Something failed on our side. Codes: internal_server_error.

Response headers

  • ratelimit-limit — Messages this API key may spend in one 60-second window.
  • ratelimit-remaining — Messages left in the current window.
  • ratelimit-reset — Seconds until the current window resets and the budget refills.

200 body

FieldTypeRequiredNotes
attachment_limitsobjectyes
attachment_limits.max_bytes_per_fileintegeryes
attachment_limits.max_bytes_per_messageintegeryes
attachment_limits.max_files_per_messageintegeryes
hours_labelstringyes
noticeobject | nullyes
response_time_labelstringyes
scale_response_time_labelstringyes
topicsarray<object>yes
topics[].id"sending" | "domains" | "deliverability" | "guardrails_and_limits" | "trust_and_appeals" | "webhooks" | "api_sdk_mcp" | "billing" | "account_and_security" | "other"yes
topics[].labelstringyes

Response example

200
{
  "attachment_limits": {
    "max_bytes_per_file": -9007199254740991,
    "max_bytes_per_message": -9007199254740991,
    "max_files_per_message": -9007199254740991
  },
  "hours_label": "example",
  "notice": {
    "markdown": "example",
    "until": "2026-09-04T09:14:00.000Z"
  },
  "response_time_label": "example",
  "scale_response_time_label": "example",
  "topics": []
}

Errors

The codes this operation can answer with, and what to do about each. Every one arrives with its code, message, fix and docs_url.

  • internal_server_error (500, internal_server_error) — Unexpected error. Fix: Retry ONCE after a short pause, with the same Idempotency-Key so the retry cannot double-send. If it fails again, stop retrying and report the x-request-id from the response — that id is what identifies this exact failure in support.
  • mfa_required (401) — This session has not completed two-factor authentication. Fix: Finish signing in at https://console.agentisend.com/verify with a code from your authenticator app, or one of your recovery codes. Manage the second factor in the console under Settings, Security.
  • rate_limit_exceeded (429, rate_ceiling_exceeded, rate_limit_exceeded) — Too many requests. Fix: Back off and retry honoring the Retry-After header.
  • session_required (401) — You are signed out. Fix: Sign in to the console, then retry. API keys cannot call this route.