GET /support/{ref}

Request

The same call in curl, Node and Python. A path id in the sample is a placeholder.

curl

curl -sS -X GET https://api.agentisend.com/support/example \
  -H "Authorization: Bearer $AGENTISEND_API_KEY"

Node

import { AgentiSend } from 'agentisend';

const client = new AgentiSend(process.env.AGENTISEND_API_KEY);
const result = await client.request({
  method: 'GET',
  path: '/support/example',
});

Python

import json, os, urllib.request

url = 'https://api.agentisend.com/support/example'
headers = {'Authorization': 'Bearer ' + os.environ['AGENTISEND_API_KEY']}
request = urllib.request.Request(url, headers=headers, method='GET')
print(urllib.request.urlopen(request).read().decode())

Tag: support. Generated from openapi.json; the anchor get-support-ref is the id the console's error fix links point at.

Parameters

• ref path · string · required

Responses

• 200 — Success
• 400 — The request is malformed or a field failed validation. Codes: validation_error, invalid_idempotency_key, invalid_cursor, plan_not_purchasable, stripe_signature_invalid, support_upload_rejected, appsumo_license_not_confirmed, appsumo_ticket_invalid, sign_in_check_required.
• 401 — No usable credential was sent. Codes: agent_signup_code_rejected, missing_api_key, session_required, mfa_required, appsumo_signature_invalid.
• 404 — Nothing with this id exists on the account. Codes: billing_customer_missing, not_found, session_expired, support_ticket_not_found.
• 429 — A rate, quota or ramp ceiling was reached. Codes: onboarding_daily_cap_reached, trust_throttled, invite_limit_reached, rate_ceiling_exceeded, daily_quota_exceeded, monthly_quota_exceeded, rate_limit_exceeded, support_rate_limited, appsumo_lookup_limited.
• 500 — Something failed on our side. Codes: internal_server_error.

Response headers

• ratelimit-limit — Messages this API key may spend in one 60-second window.
• ratelimit-remaining — Messages left in the current window.
• ratelimit-reset — Seconds until the current window resets and the budget refills.

Response example

200
{
  "can_reopen": false,
  "closed_at": "2026-09-04T09:14:00.000Z",
  "created_at": "2026-09-04T09:14:00.000Z",
  "csat_score": -9007199254740991,
  "has_unread_reply": false,
  "id": "9c8f8f0e-3d1a-4d3f-9a1e-2b7c1a0f5e42",
  "last_message_at": "2026-09-04T09:14:00.000Z",
  "last_message_preview": "example",
  "message_count": -9007199254740991,
  "messages": [],
  "ref": -9007199254740991,
  "ref_label": "example",
  "related_id": "example",
  "related_type": "example",
  "resolved_at": "2026-09-04T09:14:00.000Z",
  "status": "open",
  "status_label": "example",
  "subject": "example",
  "topic": "sending",
  "updated_at": "2026-09-04T09:14:00.000Z"
}

Errors

The codes this operation can answer with, and what to do about each. Every one arrives with its code, message, fix and docs_url.

• internal_server_error (500, internal_server_error) — Unexpected error. Fix: Retry ONCE after a short pause, with the same Idempotency-Key so the retry cannot double-send. If it fails again, stop retrying and report the x-request-id from the response — that id is what identifies this exact failure in support.
• mfa_required (401) — This session has not completed two-factor authentication. Fix: Finish signing in at https://console.agentisend.com/verify with a code from your authenticator app, or one of your recovery codes. Manage the second factor in the console under Settings, Security.
• rate_limit_exceeded (429, rate_ceiling_exceeded, rate_limit_exceeded) — Too many requests. Fix: Back off and retry honoring the Retry-After header.
• session_required (401) — You are signed out. Fix: Sign in to the console, then retry. API keys cannot call this route.
• support_ticket_not_found (404) — That request does not exist. Fix: Open Support in the console and pick a request from the list, or start a new one.
• validation_error (400, domain_not_verified, invalid_parameter, validation_error) — Error in one or more fields. Fix: Correct the fields listed in the error details and retry the request.