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Glossary · Published 2026-09-29 · AgentiSend team

Hard bounce

Hard bounce: A permanent bounce: the address does not exist, and it is suppressed.

A hard bounce means the receiving server says the address does not exist. It is permanent. The address is placed on the suppression list, and a later send to it is refused.

Remove the address where you store it, so the same list does not keep producing the bounce. The class list on /docs is the same four classes, under Bounce classes.

Related terms

  • Suppression — An address we will not mail. A later send to it is refused.
  • Soft bounce — A temporary refusal. The message can be tried again later.