Templates · Published 2026-09-28 · AgentiSend team

Account paused

Tell an account holder their account is paused, why, and where to go to resolve it.

Variables

Every placeholder is required. A send that omits one is refused with that name, rather than going out with a blank.

first_name (string, required). The account holder’s first name.
product_name (string, required). Your product, as the person knows it.
paused_on (string, required). The date it was paused, formatted for the reader.
pause_reason (string, required). Why it was paused, in a sentence.
resolve_url (string, required). An https link to where the person fixes it.

Rendered with the example values

These values are samples. They are not an account on AgentiSend.

Subject: Your Acme account is paused

<p>Hi Ada,</p>
<p>Your Acme account was paused on 28 September 2026.</p>
<p>Why: The last two payments did not go through.</p>
<p>Your data has not been deleted.</p>
<p><a href="https://app.example.com/billing">See what to do next</a></p>

Hi Ada,

Your Acme account was paused on 28 September 2026.

Why: The last two payments did not go through.

Your data has not been deleted.

See what to do next (https://app.example.com/billing)

Create the draft

POST /templates and the create_template tool take this body. The draft does not send until it is published.

{
  "name": "Account paused",
  "subject": "Your {{product_name}} account is paused",
  "content": {
    "mode": "markdown",
    "source": "Hi {{first_name}},\n\nYour {{product_name}} account was paused on {{paused_on}}.\n\nWhy: {{pause_reason}}\n\nYour data has not been deleted.\n\n[See what to do next]({{resolve_url}})"
  },
  "variables": [
    {
      "name": "first_name",
      "type": "string",
      "required": true
    },
    {
      "name": "product_name",
      "type": "string",
      "required": true
    },
    {
      "name": "paused_on",
      "type": "string",
      "required": true
    },
    {
      "name": "pause_reason",
      "type": "string",
      "required": true
    },
    {
      "name": "resolve_url",
      "type": "string",
      "required": true
    }
  ]
}

Publish it

Call publish_template with the id POST /templates returned. Publishing again makes the next version. A version that already went out does not change.

{
  "name": "publish_template",
  "arguments": {
    "template_id": "<the id POST /templates returned>"
  }
}

Send it

Create the draft with the body above, publish it, then send with template_id and template_values. The rules are in Templates. The three calls, including a render that does not send, are in How do I send an email from a template. The next starter is Sign-in code.